Haven’s Safety Measures & Protocols

We continue to work tirelessly and go above and beyond current guidelines recommended by state health authorities to create a safe, relaxing experience for you. After all, now more than ever, managing stress and seeking a trusted, safe and nurturing environment is vital to our overall well-being. Below is a quick summary of our safety commitments to clients and staff alike, followed by a more detailed outline of specific changes to our facility and our new protocols. We look forward to seeing you soon!


The global spa and beauty family, which includes Haven Spa, have embraced the following seven standards of confidence as a response to the COVID-19 pandemic:  

1. Keeping the wellbeing of our staff & guests as our top priority.

2. Offering personal protective equipment as required by law to protect staff & guests.

3. Mindful & visible hand-washing (both staff & guests).

4. Practicing physical distancing in non-treatment spaces.

5. Staying home when ill (both staff & guests).

6. Verbal & visual greetings without touch.

7. Visible & transparent promotion of sanitation & hygiene efforts.

Continue reading below for more specific details on our COVID-19 precautions and protocols. 


Installation of Nu-Calgon Bi-polar Ionization Air Filtration System: In the spring, we installed this system on all three floors of our spa to possibly help reduce exposure to the corona virus. Click here to learn more.  

Professional Deep Cleaning: Prior to re-opening in June, we had a professional service disinfect the facility from top to bottom. 

Daily Cleanings with Clean Republic Disinfectant: We are proud to use this non-toxic, effective, nature-derived brand of cleaners that are effective against COVID without harsh chemicals or toxic fumes. We continually clean surfaces throughout the day, especially in service rooms between each client visit.

New Plexiglass Barriers Installed: In our reception area and nail boutique you’ll notice the addition of plexiglass barriers to help better protect our clients and staff.

Removal of Superfluous Items from Our Space: We have removed extra fabric, magazines and other miscellaneous items throughout space to reduce opportunities for contact transmission.

Clear Signage: We have posted clear reminders of our guidelines throughout the spa. We kindly ask that you respect and follow our new guidelines for your own safety as well as the safety of other clients’ and our staff. 


COVID Screenings: When appointments are booked each client is asked to confirm that they have not had a COVID exposure in the last 14 days. 

Face Masks: Staff and clients are required by law to wear masks and other protective equipment in order to protect staff and guest. We ask that you bring and wear an effective mask that covers your mouth and nose. If not, one will be provided for you. 

Personal Protective Equipment (PPE): Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence with state and local regulations and guidance.

Social Distancing: We have limited seating and reduced our maximum occupancy to help staff and clients practice physical distancing in non-treatment spaces. Guests are advised to stand at least six feet away from others in a group. Employees will be reminded to practice physical distancing by standing at least six feet away from guests and other employees whenever possible.

Payment: While we are accepting cash and credit card transactions, treatments and gratuity can be paid for via touchless transactions if preferred.

Hand Sanitizing: Hand-sanitizing dispensers are placed at key guest and employee entrances and contact areas for easy access.

Services Offered: We are offering all our original services, per New York State’s guidance.

COVID-19 Training: All employees have been trained on COVID-19 safety and sanitation protocols with even more comprehensive training for our team members who have more frequent guest contact. Each staff member completes a Wellness screening before starting their shift and is temperature-checked.


Thank you for being a part of our Haven family and allowing us to provide you with the best spa treatments and services. We value your continued trust and loyalty and look forward to welcoming you back to Haven. Call us to book an appointment!